Increase your Reputation, Online Visibility and Revenue with Meditrust.io
Discover Meditrust.io, an innovative solution that revolutionizes the pre- and post-stay management of your customers, thanks to intelligent automation and perfect synchronization with your PMS, MisterBooking. By integrating Meditrust.io into your establishment, you benefit from a powerful set of tools designed to enhance the customer experience while boosting your sales and online reputation.
Why choose Meditrust.io?
- Simplified pre-stay management Even before your customers arrive, Meditrust.io automatically sends out personalized questionnaires. These questionnaires serve not only to better understand your customers’ expectations, but also to anticipate their specific needs. Take advantage of this opportunity to offer additional services, such as a bottle of champagne in your room, thus boosting your additional sales.
- Customer Satisfaction Guaranteed When your customers leave, they automatically receive a satisfaction questionnaire. If the response is positive, Meditrust.io actively encourages your customers to leave a 5-star review on influential platforms such as TripAdvisor or Google. If any dissatisfaction is detected, confidential communication with management is set up to resolve the problem quickly and discreetly.
- Post-stay customer engagement Seven days after their departure, Meditrust.io sends an email to satisfied customers, inviting them to subscribe to your social networks and share their photos of their stay. This reinforces your customers’ engagement with your establishment and extends your online visibility, attracting new visitors interested in positive experiences.
- Multilingual synchronization Thanks to its native synchronization with MisterBooking, Meditrust.io communicates with your customers in their native language, facilitating fluid, personalized interaction, whatever their country of origin. This ability to adapt culturally further enhances the appeal and satisfaction of your international clientele.
- Review Response and Website Integration Meditrust.io enables you to effectively manage customer reviews collected on Google. You can choose to delegate this task to us, ensuring a proactive and professional response. What’s more, positive reviews can be integrated on your website, in English or in the original language, boosting the confidence of potential visitors and encouraging them to choose your establishment.
The virtuous circle with Meditrust.io and MisterBooking
By integrating Meditrust.io into your hotel management strategy, you free up valuable time to focus on what’s most important: delivering an exceptional customer experience. With complete automation of pre- and post-stay processes, you improve not only your service but also your profitability. Watch your sales grow, your reputation strengthen and your online visibility increase, attracting an ever larger and more satisfied customer base.
Don’t let this opportunity pass you by: start your journey towards optimized customer management with Meditrust.io and MisterBooking today.
Meditrust.io and MisterBooking: Working together to optimize your success!
Partner solution benefits
- Questionnaire automation 🤖 : Simplifies and automates the sending of pre- and post-stay questionnaires.
- Increased revenue 💰: Facilitates cross-selling and the sale of additional services such as in-room champagne.
- Proactive customer satisfaction management 😊: Identifies and deals with issues quickly thanks to automated customer feedback.
- Encouraging positive reviews ⭐: Encourages satisfied customers to leave 5-star reviews on TripAdvisor and other platforms.
- Stimulating customer engagement 📸 : Invites customers to share their experiences on social networks after their stay.
- Multilingual communication 🌍: Communicates with customers in their preferred language thanks to optimal synchronization.
- Seamless integration with MisterBooking 🔗: Interfaces seamlessly with your PMS for simplified, efficient management.
- Optimizes time and resources ⏱️ : Frees up time to focus on continuously improving the customer experience.
Integration with Misterbooking PMS
Meditrust.io is connected to the Misterbooking API in 2-ways.
Meditrust.io collects data once a day to retrieve bookings that will take place in 3 days’ time. This action then triggers an SMS of the pre-stay form. The information filled in by customers will then be available directly in the file.
In addition, a query is sent each day on the previous day’s bookings to retrieve any missing customer information and generate an SMS questionnaire. These results will be displayed in Meditrust.
For a demonstration of their solution and customization of features to suit your hotel’s needs, contact them by clicking on the button below.